Refund & Cancellation Policy

1. General

E MISHRA TECHNOLOGY provides services through the SewaBook platform. Payments made through the website are generally made for specific services, applications, portal facilities, or other digital services requested by the user.

Because many of our services are digital and may begin processing immediately after payment, a cancellation or refund is not automatically available once the service has been successfully initiated or delivered.

2. Cancellation Before Service Processing

A cancellation request may be considered if the requested service has not yet been processed or initiated.

Cancellation requests should be made as soon as possible after payment. Approval of a cancellation request will depend on the status of the service and whether processing has already started.

3. Refund Eligibility

A refund may be considered in the following situations:

• The amount was successfully debited but the requested service could not be initiated due to a technical issue on our platform.
• A payment was received for a service that we are unable to provide.
• An eligible transaction was cancelled by us before the service was processed.
• The same transaction was accidentally charged more than once and the duplicate payment is verified.

4. Non-Refundable Situations

A refund will generally not be available in the following situations:

• The service has already been successfully provided or processed.
• The user has supplied incorrect, incomplete, or inaccurate information and processing has already taken place.
• The user changes their mind after the service has been processed.
• The user fails to use a service after successful payment and processing.
• The transaction relates to a service that has already been generated, downloaded, delivered, or made available to the user.
• The transaction is found to be fraudulent, abusive, or in violation of our Terms & Conditions.

5. Duplicate Payments

If you believe that you have been charged more than once for the same transaction, please contact us with the relevant transaction details. After verification, any eligible duplicate payment may be refunded.

6. Failed or Pending Transactions

If an amount is debited from your bank account or payment method but the transaction shows as failed or the service was not credited, please allow reasonable time for the payment status to be reconciled.

If the amount is not automatically reversed or the transaction remains unresolved, please contact us with the transaction ID and payment details so that we can investigate the matter.

7. Refund Processing

Once a refund is approved, it will normally be initiated to the original payment method used for the transaction. The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.

We are not responsible for delays caused by banks, card networks, UPI providers, or payment gateways after the refund has been successfully initiated from our side.

8. Refund Request Process

To request a cancellation or refund, please contact us and provide:

• Full Name
• Registered Email Address or Phone Number
• Transaction ID / Payment Reference Number
• Date of Payment
• Amount Paid
• Reason for the refund or cancellation request

Providing complete transaction information helps us verify and process your request without unnecessary delay.

9. Refund Review

All refund and cancellation requests are subject to verification. We may review the transaction, payment status, service status, and relevant records before approving or rejecting a request.

10. Contact Us

For refund, cancellation, failed-payment, or duplicate-payment queries, please contact:

11. Changes to This Policy

E MISHRA TECHNOLOGY reserves the right to update or modify this Refund & Cancellation Policy from time to time. Any changes will be posted on this page.